About PlementOps

PlementOps helps businesses build smarter customer experience operations through expert implementation and AI-powered automation.

As a certified partner of leading CX platforms like Intercom and Zendesk, we design and implement CX systems that scale efficiently – combining best-in-class tooling with intelligent automation and AI to deliver faster, more consistent service.

Role Overview

We’re looking for an Intercom/Fin AI CX Solutions Consultant with deep experience in Intercom setup, optimization, and AI-powered automation.

You’ll configure, customize, and maintain Intercom environments for PlementOps’ clients, ranging from funky e-commerce shops to corporate SaaS companies. You’ll collaborate directly with clients to define CX strategy and translate business requirements into clean, scalable Intercom operations.

This role is ideal for someone who enjoys building systems, solving operational challenges, and working directly with clients. There is a clear growth path toward Intercom/Fin AI CX Solutions Engineer as you develop deeper technical, AI, and architectural expertise.

WHAT YOU’LL DO

Key Responsibilities

Work with clients to define CX processes and design automation logic – built around AI and tailored to how their operations actually run.
Implement and optimize Intercom workspaces, including major communication channels, routing, SLAs, data structures, data mapping and syncing, workflows.
Configure and optimize Fin AI & Copilot – content management, guidance, attributes, Procedures (AI workflows), and data connectors (API) with MCPs.
Set up and manage Proactive Support, including targeted messaging, triggers, audiences, and automation to drive proactive customer engagement or onboarding.
Build automation and data processes using Intercom workflows, data connectors, and tools like Make.com or n8n where custom logic or non-standard integrations are required.
Integrate Intercom with external systems (CRMs, e-commerce platforms, MCPs, etc.), learning new platforms quickly to ensure proper data flow.
Define KPIs and build reporting frameworks across Fin AI performance, agent efficiency, and team workload – tracking key metrics using Intercom reports and external tools where needed.
Train and onboard client teams on newly deployed Intercom setups, ensuring smooth adoption and clear understanding of workflows and automation.

WHAT WE’RE LOOKING FOR

Required Skills & Experience

Strong Intercom experience – workspace setup, routing, workflows, CDAs, and data connectors (API).
Fin AI & Copilot – content strategy, testing, training.
Intercom Outbound – proactive messaging, triggers, audience targeting, and onboarding automation.
API knowledge – endpoints, authentication, webhooks, and connecting systems without native integrations.
Familiarity with automation tools (Make.com, n8n, or similar) and common external platforms, CRMs or e-commerce systems.
Data mapping & syncing – understanding data structures and how information flows between systems.
Strong analytical thinking – ability to interpret and build CX data, identify performance gaps, and make data-driven decisions across Fin AI, agent, and team metrics.
Ability to manage multiple client environments simultaneously and translate requirements into clean, scalable configurations.
Strong communication and interpersonal skills – fluent in English, comfortable leading client calls, setting expectations, and building long-term working relationships.

Nice to Have

Experience with SaaS, CRM, or managed service client work.
Experience with other CX tools (Zendesk, Front, Aircall).
Experience with AI tools such as Claude
Additional languages.

Why Join Us

Work directly with leading CX platforms and diverse client challenges.
Join a CX-focused team that values strategy, execution, and innovation.
Shape standardized processes and best practices for Intercom implementations.
Clear growth trajectory toward AI solutions engineering as the Intercom/Fin AI ecosystem evolves.
Remote-first, flexible working environment.

Apply for This Role

A summary of your CX and Intercom experience – what you’ve built, who you’ve worked with, and the results you’ve driven.
A screen recording introducing yourself. If you have one, walk us through an Intercom-related project you’ve managed.
Your CV.