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PlementOps

We design, build and run your CX & CS stack

Tool selection. Implementation. Optimization. Maintenance.

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Trusted to build and run your stack.

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Feedwell logo Case study
Kilo Health logo
WOW Vegas logo Case study
Corepetitus-logo Case study
SIM Local logo
Case study
Plannly
Case study
Case study
Qick logo Case study
Forever More logo
Case study
Court Order logo
Dr. Sebi's Cell Food logo Case study
Showami logo
Skycop logo
SRV Canada VRS logo
Property Vista logo

What we specialize in?

We build your customer communication systems on the best platforms.
End to end – omnichannel, with automation and AI built in.

The platforms we know inside out.

Customer support & experience

Omnichannel support platform with Fin AI for automated resolutions, Copilot for agent productivity, and built-in tools for proactive customer engagement.

SET UP & BUILD

  • Omnichannel workspace setup
  • Help center setup
  • Migration to Intercom

AI & AUTOMATION

  • Sales, Service & commerce AI agent setup
  • Copilot enablement
  • Workflow & API connections

STRATEGY

  • CX strategy & SOPs
  • Proactive support strategy & implemenation

MANAGEMENT & MAINTENANCE

  • Reporting & analytics
  • Training & onboarding
  • Managed service
  • Admin Assist Service
Explore all Intercom services

Structured omnichannel ticketing platform with AI agents for automated resolution and a flexible ecosystem for custom workflows.

SET UP & BUILD

  • Workspace & channel setup
  • Help center setup
  • Migration to Zendesk

AI & AUTOMATION

  • AI agent setup
  • Copilot enablement
  • Workflows & integrations

STRATEGY

  • CX strategy & SOPs

MANAGEMENT & MAINTENANCE

  • Reporting & analytics
  • Training & onboarding
  • Managed admin service
  • Admin Assist Service

Voice & Telephony

Cloud calling platform with smart dialers, call routing, and CRM integrations for outbound and inbound voice at scale.

SET UP & BUILD

  • Account & number setup
  • Call flows & IVR
  • Migration to CloudTalk

DIALING & ROUTING

  • Inbound routing & queues
  • Outreach & lead dialing
  • Power & parallel dialer setup
  • Voicemail detection & drop

AI & AUTOMATION

  • Conversation intelligence
  • Workflows & integrations
  • CRM sync

MANAGEMENT & MAINTENANCE

  • Reporting & analytics
  • Training & onboarding
  • Managed admin service

Independent tool, license & plan advisory

We deliberately work across several platforms, so we can recommend what actually suits your support, scale, and operational strategy.

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Why it pays to bring in a specialist?

Standing a platform up is easy. Getting it right — without the costly mistakes you only learn by having built one before — is the hard part.

Processes, not just setup

Built around how your team works.

Knowledge beyond the tool

Apps, add-ons, APIs, limits, integrations.

Architecture at the core

Built to scale, not to rebuild.

Fewer costly mistakes

Built around how your team works.

Faster time to value

Apps, add-ons, APIs, limits, integrations.

The edge cases handled

We know the quirks already.

Contact for a free CX tool fit check

From Listening to Launch

We help you choose what suits your support, scale, and operation strategy.

1
Time icon Validation phase

Discovery

Project Scoping

SOW + Quote + Contract

2
Settings icon Implementation phase

Requirements Mapping

Configuration

Testing & Refinement

3
Group icon Onboarding phase

Staff Onboarding

Post Implementation Support

Case studies

Intercom logo Intercom

Intercom for JoinBelle: Telehealth & Weight-Loss Support CX

JoinBelle is a telehealth platform providing prescription-guided weight-loss and wellness programs with at-home delivery.
Telehealth
READ THE FULL CASE STUDY
Intercom logo Intercom

Intercom CX Build for Creator-Economy Platform Social Tip

Social Tip helps brands trigger authentic user-generated content by rewarding real customers for posting about products they like.
Creator Economy
READ THE FULL CASE STUDY
Zendesk logo Zendesk

Zendesk Implementation for Online Tutoring Platform Corepetitus

Corepetitus is the largest tutoring community in Lithuania, offering personalised online lessons across all school subjects for students.
Tutoring and Academic Support
READ THE FULL CASE STUDY
Zendesk logo Zendesk

Zendesk for Feedwell: Corporate Catering Support Automation

Feedwell is a Sydney-based leading corporate catering company specializing in fresh, healthy, and convenient food solutions for offices and events.
Corporate catering
READ THE FULL CASE STUDY
Zendesk logo Zendesk

Zendesk CX From Scratch for Mobility E-commerce Brand Forcemech

Forcemech is USA E-commerce company that specializes in lightweight, foldable electric wheelchairs, offering innovative and durable mobility solutions. They serve as B2B and B2C.
E-commerce
READ THE FULL CASE STUDY
Zendesk logo Zendesk

Zendesk + Shopify CX for Supplement E-commerce Brand Dr. Sebi’s

Dr. Sebi’s Cell Food is an e-commerce company that offers plant-based supplements and products that are available on multiple Shopify platforms.
E-commerce
READ THE FULL CASE STUDY
Zendesk logo Zendesk

Zendesk Implementation for Social Casino Platform WoW Vegas

WOW Vegas is a social sweepstakes casino offering a vast selection of over 1,100 Vegas-style slot games and promotions.
Gaming and Entertainment
READ THE FULL CASE STUDY
View all cases

Our Approach to Partnership

We believe that strong partnerships are built on trust, quality, and a comprehensive understanding of your needs. That’s why we take the time to truly listen, collaborate closely, and tailor solutions that fit.

Need a system that's tailored to your needs?

Contact us
Illustration of PlementOp's communication process, customer-centric approach, and tailored solutions.

Frequently Asked Questions

We employ a robust data protection policy. We uphold strict confidentiality standards and offer the option to sign a Non-Disclosure Agreement (NDA) for added assurance.

Yes, we define contracts for all engagements, detailing requirements and terms. Both parties must sign for mutual agreement.

Yes, we usually have project scoping and prepare an SOW for your needs with the quote for your evaluation.

We do offer a variety of channels, such as client portal with the tasks listed in the board, email, Slack, meetings, and video screen recordings.

We do accept bank transfers, Wise payments, and credit card-based payments.

We request full payment upfront. Once the payment is completed, the project will kick off.

Still got a question?

Get in touch with us

Send us a Message or RFP

    Prefer to talk it through?

    I'm here to help you clarify your CX/EX needs and provide you with expert guidance.

    Tomas V.

    Founder of PlementOps

    Tomas Vaitkevičius
    OR