Everything we configure & implement on the Zendesk platform.
From initial setup to advanced AI and automation — we configure and implement every layer of the Zendesk platform.
Intercom security & identity
- User identity verification
- JWT authentication
- JWT authentication
CRM integrations & data mapping
- User identity verification
- JWT authentication
- JWT authentication
SLA & team management
- User identity verification
- JWT authentication
- JWT authentication
CX strategy & Intercom plan and add-on selection
- User identity verification
- JWT authentication
- JWT authentication
Strategic Zendesk System Design & Implementation
To unlock full Zendesk potential, your setup should reflect your business processes, operational structure, and team workflows. At PlementOps, we don’t offer standard Zendesk packages. Instead, we scope, design, and implement fully customized Zendesk systems tailored to your unique needs.
Ideal for scaling teams looking to bring structure to CX, EX, or internal operations through smart ticketing.
How It Works?
We learn your operations – we start by scoping and mapping your workflows, escalation paths, collaboration needs, communication flow, and tech stack.
Design & plan your system – together, we define requirements, align processes, and structure the solution collaboratively.
Configure Zendesk & integrations – we implement your setup and integrate the tools that power your operations.
Onboard & train your team – we ensure your team is equipped to use, maintain, and evolve the system effectively.
Zendesk Optimization
Whether you’re upgrading, integrating new tools, or refining workflows, our Zendesk Optimization Package provides the expert support you need to improve your service.
Maximize the value of you Zendesk investment.
How It Works?
We audit and learn your current process
Re-design workflows to better meet your needs
Re-configure Zendesk
Train your team
Zendesk Admin Assist Service
With our Zendesk Admin Assist Service, you gain access to CX experts.
Well-suited for Businesses seeking to have access to continous professional service.
What Is Included?
Proactive recommendations and continuous maintenance aligned with Zendesk updates and new features
User role and agent access management
Maintenance of connected integrations
Support for leads to help answer questions and guide platform use
Help Center Theme Development
Build a help center that helps your customers to find answers independently.
What Can Be Included?
Design and Setup of a public Branded Help Center or internal knowledge base
Search Optimization for Quick Answers
Forms for Ticket Submission
Customer Portal
Help Centers we built
Explore Reports Development
Transform your data into actionable insights.
What Can Be Included?
Custom report creation and dashboard setup
Recommendations on optimizing data for actionable insights
Training for your team to easily generate and interpret reports