Building
Intercom & Zendesk
solutions.
Tool selection. Implementation. Optimization. Maintenance.
Satisfied clients from all over the world
Successful projects on Upwork
Years of experience in CX solutions
Seamlessly onboard Intercom with our implementation packages, including collaborative setup and training sessions.
A lightweight, fast-track setup to help startups launch Intercom and FinAI the right way from day one.
A customized Intercom setup designed around your unique business needs can enhance customer engagement, streamline conversations, and improve team efficiency.
Our Intercom Optimization Package delivers expert guidance to refine your messaging, workflows, and automations for better customer engagement and team efficiency.
With our Intercom Admin Assist Package, you gain access to Intercom specialists who provide expert support without the need for a full-time hire.
Experience a seamless transition to Zendesk supported by our comprehensive implementation packages with collaborative configuration and training sessions
Our Zendesk Optimization delivers the professional guidance and expertise you need to elevate your customer service operations.
With our Zendesk Admin Assist Package, you gain access to CX experts without the burden of a full-time hire.
Build a help center that empowers your customers to find answers independently.
Transform your data into actionable insights with customized reports designed to meet your business needs.
Comparing
Intercom & Zendesk
We help you choose what suits your support, scale, and operation strategy.
Intercom
Conversation-first platform with the best chat and messaging capabilities.
Omnichannel support across chat, email, phone, SMS and social channels.
Fin AI Agent for automated, high-accuracy support resolutions.
Copilot for boosting agent productivity with AI suggestions.
Proactive outbound tools for onboarding, educating, and alerting users.
Engagement flows tailored to segmented customer audiences.
Simple, modern interface for fast team adoption.
Ideal for organizations that need:
Zendesk
Designed for complex, high-volume support teams and structured service operations.
Multichannel support across email, chat, phone, social, and web forms.
Flexible multi-group workflows across departments or brands.
Support for B2B use cases with organization-level management and branded customer portals.
Deep reporting with custom dashboards and calculated metrics in Explore.
Robust security and compliance for complex organizations.
Ideal for organizations that need:
Intercom
Conversation-first platform with the best chat and messaging capabilities.
Omnichannel support across chat, email, phone, SMS and social channels.
Fin AI Agent for automated, high-accuracy support resolutions.
Copilot for boosting agent productivity with AI suggestions.
Proactive outbound tools for onboarding, educating, and alerting users.
Engagement flows tailored to segmented customer audiences.
Simple, modern interface for fast team adoption.
Ideal for organizations that need:
Zendesk
Designed for complex, high-volume support teams and structured service operations.
Multichannel support across email, chat, phone, social, and web forms.
Flexible multi-group workflows across departments or brands.
Support for B2B use cases with organization-level management and branded customer portals.
Deep reporting with custom dashboards and calculated metrics in Explore.
Robust security and compliance for complex organizations.
Ideal for organizations that need:
We help you choose the right Intercom or Zendesk plans. We evaluate your use case and only recommend the licenses, add-ons, or seats that genuinely support your goals which leads to cost-effective decisions.
We help you choose what suits your support, scale, and operation strategy.
Validation phase Discovery
Project Scoping
SOW + Quote + Contract
Implementation phase Requirements Mapping
Configuration
Testing & Refinement
Onboarding phase Staff Onboarding
Post Implementation Support
Intercom 
Zendesk Zendesk Zendesk Zendesk Zendesk We believe that strong partnerships are built on trust, quality, and a comprehensive understanding of your needs. That’s why we take the time to truly listen, collaborate closely, and tailor solutions that fit.
Need a system that's tailored to your needs?
Tomas has the best expertise on his field. I absolutely recommend working with him! Thanks again!
I have been using Plement and Tomas for about a year now, and will be for many more years to come. They have implemented a number of complex workflows and automations in Zendesk for my company which has completely changed how our customer service team operates. I have always found them so easy to deal with and very responsiveness with communications. I would highly recommend!
Tomas is extremely knowledgeable in Zendesk. He revamped our help centre and provided us with invaluable tips and suggestions based on his own experience.
Tomas set up our multi-brand account within 2 weeks and provided training for our managers and agents. His insights regarding the processes and team's efficiency was outstanding and helped us to see positive results within the first 2 weeks.
Tad
CEO at Vegg Print
Has been a real pleasure to work with Plement they are honest, conscientious, patient, professional, and clearly very knowledgeable about Zendesk platform.
We recently had the pleasure of working with Plement.io to customize various aspects of our Zendesk setup, and we couldn't be happier with the results. Tomas, our main point of contact, demonstrated exceptional service and expertise throughout the project.
Truly a Zendesk experts. We highly recommend their services.
Tomas has been setting up our customer service systems. Up until this moment I'm very happy with his efforts. His availability and speed up implementation couldn't be any faster. He follows up in nearly 100% off the demands within a record time. His technical skills, are very good and he is very proactive in problem solutions.
Tomas has the best expertise on his field. I absolutely recommend working with him! Thanks again!
I have been using Plement and Tomas for about a year now, and will be for many more years to come. They have implemented a number of complex workflows and automations in Zendesk for my company which has completely changed how our customer service team operates. I have always found them so easy to deal with and very responsiveness with communications. I would highly recommend!
Tomas is extremely knowledgeable in Zendesk. He revamped our help centre and provided us with invaluable tips and suggestions based on his own experience.
Tomas set up our multi-brand account within 2 weeks and provided training for our managers and agents. His insights regarding the processes and team's efficiency was outstanding and helped us to see positive results within the first 2 weeks.
Tad
CEO at Vegg Print
Has been a real pleasure to work with Plement they are honest, conscientious, patient, professional, and clearly very knowledgeable about Zendesk platform.
We recently had the pleasure of working with Plement.io to customize various aspects of our Zendesk setup, and we couldn't be happier with the results. Tomas, our main point of contact, demonstrated exceptional service and expertise throughout the project.
Truly a Zendesk experts. We highly recommend their services.
Tomas has been setting up our customer service systems. Up until this moment I'm very happy with his efforts. His availability and speed up implementation couldn't be any faster. He follows up in nearly 100% off the demands within a record time. His technical skills, are very good and he is very proactive in problem solutions.
We employ a robust data protection policy. We uphold strict confidentiality standards and offer the option to sign a Non-Disclosure Agreement (NDA) for added assurance.
Yes, we define contracts for all engagements, detailing requirements and terms. Both parties must sign for mutual agreement.
Yes, we usually have project scoping and prepare an SOW for your needs with the quote for your evaluation.
We do offer a variety of channels, such as client portal with the tasks listed in the board, email, Slack, meetings, and video screen recordings.
We do accept bank transfers, Wise payments, and credit card-based payments.
We request full payment upfront. Once the payment is completed, the project will kick off.
I'm here to help you clarify your CX/EX needs and provide you with expert guidance.
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