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Plement

Building Intelligent CX Ecosystems with Zendesk

Contact Us Our services

Deliver exceptional CX with Zendesk, maximize your team's potential.

  • 100+

    Satisfied clients from all over the world

  • 100%

    Successful projects on Upwork

  • 7+

    Years of experience with Zendesk

Trusted by over 100 companies worldwide:

Solutions to Elevate Your CX Operations

  • Onboarding plans Correct process from the start  Intuitive work environment KPIs from beginning
  • 24/7 customer support Handover to live agent Ticket deflection Additional self-service option
  • Avoid tool sprawl Reduced first response time Quick inquiry resolution Connect social media Chat in mobile app
  • AI-powered search Branded themes Organised FAQ Conditional contact form Ticket deflection
  • Organised routing IVR Voicemail Callback request Text
  • Data driven-conclusions Custom dashboards Team performance Agent efficiency
  • Seamless tool integration Trigger-based workflows Streamlined operations across platforms
  • Multi-brand system Multi-language operations Advanced team collaboration tools Enterprise-grade security and compliance
  • Contact Us

Not sure if Zendesk is the right tool for you?

  • Functionality & Features
  • Scalability
  • Usability & User Experience
  • Integration Capabilities
  • Security
  • Cost-effectiveness
Contact For a Free Consultation

Services

  • Experience a seamless transition to Zendesk supported by our comprehensive CX implementation packages with collaborative configuration, training sessions and post-implementation support.

    • Starter
    • Essential
    • Professional
    • Enterprise
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  • A customized ticketing system can be designed to meet your unique business requirements to streamline your CX, internal task management and integrations.

    • Custom Procedure Design
    • Seamless Tool Integration
    • Professional Guidance
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  • With our Zendesk Admin Assist Package, you gain access to CX experts without the burden of a full-time hire.

    • Expert Guidance for Team Leads
    • Cost-Effective Solution for High-Quality administrative Support
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  • It's for existing CX operations in Zendesk which requires an assessment of the current workflow. It provides enhancement for the new features or improved workflow to elevate your existing CX operations.

    • Scoped Optimization
    • Professional Guidance for Complex Steps
    • Enhancement with New Features
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  • Transform your data into actionable insights with customized reports designed to meet your business needs.

    • Data-Driven Decision Making
    • Custom Reports for Specific Needs
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  • Empower your customers to find answers independently in a customized Help Center.

    • Branded Help Center
    • Forms for Ticket Submission
    • Customer Portal
    Explore service

Case studies

Launching Scalable CX System for Tutoring Platform with Tailored Automation and Segmented FAQ

Launching Scalable CX System for Tutoring Platform with Tailored Automation and Segmented FAQ

Corepetitus, Lithuania’s largest tutoring community, lacked an efficient inquiry management system. By implementing a centralized CX framework, automated workflows, and a branded FAQ page with Content Segmentation, we improved response times, enhanced self-service options, and equipped the team with scalable processes for future growth.
Tutoring and Academic Support
READ THE FULL CASE STUDY
Feedwell’s Multi-Channel CX Transformation for Customer Support, Quotes & Order Management

Feedwell’s Multi-Channel CX Transformation for Customer Support, Quotes & Order Management

Feedwell, a Sydney-based corporate catering company, struggled with fragmented customer inquiries, inefficient quote and order management, and lack of automation. By implementing a centralized ticketing system, automating notifications, quote, order and invoice request, and customer engagement workflows, and developing a branded FAQ page and internal knowledge base for SOPs, we enhanced efficiency, response times, and operational scalability, ensuring seamless communication across all channels.
Corporate catering
READ THE FULL CASE STUDY
Launching a Fully Integrated CX System for Dr. Sebi’s Cell Food and Shopify

Launching a Fully Integrated CX System for Dr. Sebi’s Cell Food and Shopify

Dr. Sebi’s Cell Food, an e-commerce company selling plant-based supplements, faced decentralized customer inquiries, inefficient workflows, and a lack of integration with Shopify. By implementing a centralized helpdesk system, AI-powered chatbot, automated workflows, and a branded Help Center, we enhanced response times, streamlined operations, and empowered self-service support. Comprehensive training ensured the team could efficiently manage customer interactions and scale operations.
E-commerce
READ THE FULL CASE STUDY
Building a Customer Experience Process from the Ground Up for E-Commerce

Building a Customer Experience Process from the Ground Up for E-Commerce

As a newly established e-commerce company specializing in lightweight, foldable electric wheelchairs, Forcemech had no existing customer experience (CX) systems or defined processes. We conducted a comprehensive business needs assessment and process mapping to identify CX objectives. By implementing a centralized agent workspace, automated workflows, a branded Help Center, an AI-powered chatbot, and a call center with IVR integration, we built their CX framework from scratch.
E-commerce
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80-Agents' Seamless transition to Zendesk

80-Agents’ Seamless transition to Zendesk

WoW Vegas, a leading social sweepstakes casino, struggled with inefficient tools, lack of a secure Help Center, and complex team workflows. By transitioning to Zendesk, implementing SSO-secured Help Center access, automating CX workflows, and providing team training, we streamlined operations, improved response times, and enhanced customer experience, ensuring seamless support for their 80-person team.
Gaming and Entertainment
READ THE FULL CASE STUDY
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How We Work Together

1

Discovery Call

During the discovery sessions we aim to gain insights into the customer's specific problems or goals. 

2

Requirements Collection & Process Mapping

We aim to understand your business needs in order to identify and prioritize the functionalities and features necessary for your project.

3

Zendesk Configuration

Working closely with your team we customize workflows and integrate essential automations to ensure your system is tailored to your business needs.

4

Testing & Fine-tuning

By conducting testing and listening to your feedback we make necessary adjustments to refine the functionalities.

5

Staff Onboarding

Through comprehensive training sessions and hands-on support, we ensure your staff can confidently navigate the solution to its full potential.

6

Post Implementation Support

We provide 1 week assistance to ensure the continued success and smooth operation of your solution. We also offer additional support if needed for a long term cooperation.

Hear our customer success stories

5.0
Positive experience

Tomas is extremely knowledgeable in Zendesk. He revamped our help centre and provided us with invaluable tips and suggestions based on his own experience.

Sal P

CS operations manager at cashero.com

5.0
Incredible to work with

I have been using Plement and Tomas for about a year now, and will be for many more years to come. They have implemented a number of complex workflows and automations in Zendesk for my company which has completely changed how our customer service team operates. I have always found them so easy to deal with and very responsiveness with communications. I would highly recommend!

Eric

Founder of feedwell.com.au

5.0
Top Zendesk admin

Tomas set up our multi-brand account within 2 weeks and provided training for our managers and agents. His insights regarding the processes and team's efficiency was outstanding and helped us to see positive results within the first 2 weeks.

Tad

CEO at Vegg Print

5.0
Excellent configuration

Has been a real pleasure to work with Plement they are honest, conscientious, patient, professional, and clearly very knowledgeable about Zendesk platform.

Jhon

Head of operations at onebodyldn.com

5.0
Enhancing Zendesk Efficiency

We recently had the pleasure of working with Plement.io to customize various aspects of our Zendesk setup, and we couldn't be happier with the results. Tomas, our main point of contact, demonstrated exceptional service and expertise throughout the project.

Prasanna

IT Manager at propertyvista.com

5.0
Tailored Zendesk Support Set Up

Truly a Zendesk experts. We highly recommend their services.

Andre

Operations manager at piranhatattoo.ca

5.0
Setup for our Zendesk customer service

Tomas has been setting up our customer service systems. Up until this moment I'm very happy with his efforts. His availability and speed up implementation couldn't be any faster. He follows up in nearly 100% off the demands within a record time. His technical skills, are very good and he is very proactive in problem solutions.

Nick

Founder of rijbewijskeuringholland.nl

5.0
Positive experience

Tomas is extremely knowledgeable in Zendesk. He revamped our help centre and provided us with invaluable tips and suggestions based on his own experience.

Sal P

CS operations manager at cashero.com

5.0
Incredible to work with

I have been using Plement and Tomas for about a year now, and will be for many more years to come. They have implemented a number of complex workflows and automations in Zendesk for my company which has completely changed how our customer service team operates. I have always found them so easy to deal with and very responsiveness with communications. I would highly recommend!

Eric

Founder of feedwell.com.au

5.0
Top Zendesk admin

Tomas set up our multi-brand account within 2 weeks and provided training for our managers and agents. His insights regarding the processes and team's efficiency was outstanding and helped us to see positive results within the first 2 weeks.

Tad

CEO at Vegg Print

5.0
Excellent configuration

Has been a real pleasure to work with Plement they are honest, conscientious, patient, professional, and clearly very knowledgeable about Zendesk platform.

Jhon

Head of operations at onebodyldn.com

5.0
Enhancing Zendesk Efficiency

We recently had the pleasure of working with Plement.io to customize various aspects of our Zendesk setup, and we couldn't be happier with the results. Tomas, our main point of contact, demonstrated exceptional service and expertise throughout the project.

Prasanna

IT Manager at propertyvista.com

5.0
Tailored Zendesk Support Set Up

Truly a Zendesk experts. We highly recommend their services.

Andre

Operations manager at piranhatattoo.ca

5.0
Setup for our Zendesk customer service

Tomas has been setting up our customer service systems. Up until this moment I'm very happy with his efforts. His availability and speed up implementation couldn't be any faster. He follows up in nearly 100% off the demands within a record time. His technical skills, are very good and he is very proactive in problem solutions.

Nick

Founder of rijbewijskeuringholland.nl

What to Expect When Partnering with Us

  • Customer-Centric Approach

    We are focused on delivering outcomes that truly matter to you, ensuring tailored and intuitive solutions for your business needs.

  • Excellence

    Our aim is to work hand-in-hand with clients to achieve their goals.

  • Reliability

    We are committed to providing consistent, dependable solutions you can trust, backed by professional and credible service.

Frequently Asked Questions

We employ a robust data protection policy. We uphold strict confidentiality standards and offer the option to sign a Non-Disclosure Agreement (NDA) for added assurance.

Yes, we familiarize ourselves with the customer’s needs and objectives. Next, we define SOW with their main deliverables during the scooping sessions. Both parties must sign a mutual agreement.

Yes, we offer scooping sessions to familiarize ourselves with your business needs and define SOW. Once SOW is determined as final, we provide the proposal. This is covered by one of our service Custom Ticketing System.

We usually take the lead and manage the project on the project management board, to which the customer is invited. Communication usually happens via email, Slack, meetings, and video screen recordings.

We do accept bank transfers and Wise payments.

Usually, we divide projects into separate services with their respective quotes. We request payment only upon completion of the service.

Pricing is defined for Zendesk account size between 1-30 seats (Zendesk members). Larger accounts usually require additional configuration. Therefore, pricing might differ.

We can provide SOP upon the customer’s request. Usually, customers who have chosen our Zendesk Admin Assist Service has SOP documentation managed by Plement.

Still got a question?

Get in touch with us

    We can discuss it

    I'm here to help you understand your CX needs and provide you with expert guidance.

    Tomas V.

    Zendesk Expert | Founder of Plement